It was Juan’s first post as General Manager of a family-owned company – one that just happened to be high profile and fast-growing. Until then he had forged an outstanding career directing different areas of large industrial corporations. So he had high expectations for this new job. He was convinced that he had everything it took to add substantial value to his new company.
Juan tried to achieve success fast in the organization. He was likeable, fast and creative. He had a good sense of humor, a broad view of the business panorama and a deep understanding of the specifics. He could perform big leaps of intuition, make complex associations and solve difficult problems.
Yet only a few days in, he ran into trouble. The partners were constantly limiting his scope and he sensed a lack of coherence in their demands. A disorderly bureaucratic weight held back his actions and a heightened emotional tension hindered his working relationships. He couldn’t understand why the very people who had hired him were opposed to carrying out the adjustments needed to develop the company. “If things don’t change soon, I’ll quit,” he thought.
Five months later, Juan is living the values of the organization as if they were his own. He has developed strong bonds of trust with the partners and his team, enjoys a high degree of autonomy, has driven change and is obtaining extraordinary results. The partners are enchanted with him.
What lies behind this shift? During these vital five months, Juan participated in a process of transition coaching. Let's open the box.
Under the spotlight
The adaptation of a senior executive to a new job is a critical period. Expectations are being born, relationships established and trust must be swiftly built in circumstances that are unfamiliar and stressful, where tension is high and there is a perceived need for immediate results.
Accompanying the winning candidate in his or her integration through a transition coaching process can be the differentiation factor between success and disappointment for everyone involved. Its objective is to achieve the best possible adaptation of a new executive to his or her new team and organization, facilitating his or her entry into the new work context and allowing the very best professional and personal development. Through in-depth and constructively confrontational conversations, the transition coach accompanies the new leader in learning the new abilities which will allow him or her to acquire the knowledge necessary to adapt to a new culture, facilitating the execution of new actions and the assumption of new responsibilities.
In the transition coaching of executives who move to other organizations we frequently meet leaders who are highly competent with excellent technical skills and who are fully able to guarantee the success of these aspects of the position. They know how to make decisions and evaluate situations, applying the management skills that were the basis of their selection. Nevertheless, technical ability alone is frequently insufficient for a successful adaptation. A transformational learning process is critical to enable senior executives to challenge the ways in which they traditionally proceeded (and yielded excellent results), identifying and incorporating the changes needed to reach the same success in a new environment that has different organizational values and culture.
Lighting the path
Within this context an executive may encounter one or more of the following challenges – often unconsciously. How can coaching help?
Understanding that other cultures and values also allow successful results. We frequently overrate our personal experience, and based upon this we begin to pass judgment on the new culture we find ourselves confronting. This may lead to bias, impeding observation and learning in a new environment. The coach can help the coachee to identify his or her pre-conceptions and manage them.
Active listening and observation during the first phase of integration. Upon entering a new organization the new executive is the center of attention, especially from the organization’s upper management. He or she may try to alleviate the pressure by quickly seeking to establish the credibility of his or her knowledge. Compelling as this may seem, this can be counter-productive. The coach accompanies the coachee in this first phase of discomfort, helping him or her to replace early answers with leading questions. Diplomatic, incisive enquiry – and active listening to the answers – help the new entrant understand the organizational culture, identify the rules of the game and make a sound diagnosis of how things work. They can also help upper management see strategies in a new - and objective - light.
Management of enthusiasm and the desire to rapidly change aspects of the organization. As we’ve seen, over-eagerness to find answers is a natural response to the glare of the spotlight. And the leap from answer to action can follow all too swiftly. This can be a risky strategy. Human resistance to change is inevitable and a new entrant’s enthusiasm may come across to stakeholders as threatening rather than refreshing, earning objections rather than applause. The capacity to center oneself, having a wide range of emotions at hand but with none dominating - and being conscious of these - can help the newcomer step back before jumping forward.
Management of the team’s emotions. The team that receives a new collaborator will also experience a variety of emotions regarding his or her arrival. Some will be enthusiastic, others may fear the new leader and his or her expectations of them, while others may be just plain angry at the “injustice” surrounding the election, including individuals who might resent not having been given the opportunity themselves. The new executive risks become immersed in an emotional morass. The coach will accompany him or her in making sense of these emotional challenges, helping the new executive earn the right to lead the new team.
Having the right conversations at the right time – in the right way. The preoccupation with being well received may predispose the incoming executive to avoid critical conversations, to have them but with a low level of assertiveness, or to fall into an opposite pitfall – over-directiveness. The coaching session provides a place for designing these conversations.
Dealing with anxiety. In the integration phase, the candidate may well face the fear of not being able to fulfill the expectations of the organization. Yet, these impossible expectations may only exist in the minds of new executives who tend to be unrealistically demanding of themselves. The ability to distinguish fact from phantoms and take a helicopter view brings a sense of peace to the executive, permitting him or her to transform expectations into commitments that can be fulfilled, or into conversations enabling a definition of what is really expected, and co-commitment to these objectives. In this process the anxiety is reduced.
It’s fundamental for an executive to earn technical credibility, demonstrating the competence needed for the position. It is also essential to develop relational skills in order to create bonds of trust with team members in the shortest time possible, strengthening his or her connection to them and improving the coordination of his or her interactions. The coach will accompany the executive in earning this trust through the design of strategies and conversations. The coach offers the possibility of learning or reinforcing abilities such as the analysis of way commitments are arranged, time management, coordinating actions and long range planning among others.
The transition coach helps the executive become aware of his or habitual patterns of behavior and their outcomes. He or she proposes interventions and provides new interpretations of the challenges the executive faces. In the coaching process, the coach and the executive design and build the future together. The executive learns to face up to situations more effectively within a realm of trust which contributes to his or her empowerment and strength in his or her new position.
For the hiring organization:
1 - Profit: Thanks to rapid and efficient integration the new executive begins to produce impactful and relevant results and even exceeds expectations. Team and organizational perceptions are transformed, creating a platform for sustained high performance.
2 - Alignment: The new entrant quickly understands and adopts the hiring organization’s values and objectives while establishing quality relationships. He or she earns the trust of both top management peers and team, achieving support at an early stage.
3 - Commitment: The hiring organization perceives that the executive is able to permanently expand his or her awareness of his possibilities of action, resolving conflicts and behaving proactively in favor of the company. Thanks to preparing and conducting the right conversations with the right stakeholders, the hiring organization and new executive are able to swiftly identify efficient ways of giving support and constructing a robust and trust-based relationship.
- The quality of the transition coaching process
- The practical usefulness for the executive
- Value added to the new executive in the company
- Improvement in the level of satisfaction of the executive in a new position
- Evaluation of the learning process and its sustainability
- Reduction of the time it takes for the new executive to adapt with respect to the company’s expectations
For the new executive:
1 - Objectivity:
- Can count on a safe and impartial place to reflect, decide and act free of anxiety and emotional tension.
- Is helped to clearly recognize challenges and obstacles and plan and prioritize actions.
2 - Dynamism:
- Discovers and generates impactful actions and creates the new structure necessary to work efficiently.
- Gains self-assurance and develops an internal energy based on a personal learning process and the positive results that he or she begins to obtain.
3 - Belonging:
Rapidly creates bonds and a sense of continuity and commitment.
Go here to download this article.